Once your order is shipped, you should receive a shipment confirmation number within 24-48 hours via email, allowing you to track your package. You can use our tracking page to monitor the status of your order.

All orders undergo processing within 1–3 business days. Please note that shipments are not processed or delivered on weekends or holidays.

Shipping time to theUnited States -Australia 7-11 business days.

For more shipping information, please refer to our shipping policy.

Our policy lasts 30 days. If 30 days have passed since your purchase, we regret that we cannot offer a refund or exchange.

To be eligible for a return:

• The item must be unused and in the same condition as when you received it.
• The item must be in its original packaging.

We emphasize that items must be unopened and in their original box to qualify for a refund. This ensures that all products meet our hygiene and safety standards, allowing our customers to receive new and intact products.

We accept payments via VISA, Mastercard, Maestro, American Express, Discover, Diner Club, Apple Pay, Google Pay, Union Pay, Shop Pay.

At KaitKnives, we currently ship to the United States and Australia only. Unfortunately, we do not offer shipping to other countries at this time. 

Don't hesitate to contact our customer support team for any queries or assistance. You can reach us via email at help@kaitknives.com or by using the Contact page on our website.